FAQs

FAQs

How do I get to the Samaritan Counseling Center?
Click here for our locations

What are your hours?
Our support staff is available to schedule appointments and answer questions from 9 AM to 4 PM Monday through Friday. Evening appointments are available.

What do I do if I have an emergency situation while you are not open for counseling?
If you are suicidal, tell someone in your family immediately. You may also dial 911 to help get you to a safe place where you can’t harm yourself.

How much does a counseling session cost? What if I cannot afford counseling?
Many times, your insurance will cover a portion of your sessions. If you do not have insurance or your insurance will not cover the cost of your counseling services, we have a Client Assistance Fund. However, if your insurance does not cover your visits and you are not eligible for the Client Assistance Fund, the cost is $145 for the initial session and $110 for following sessions. Sessions generally last 45 minutes.

To ensure that clients receive the counseling services they need, the Samaritan Counseling Center has a Client Assistance Fund, which is supported by donors, grants and fundraisers. You may request assistance from the Client Assistance Fund to help cover the cost of counseling. Assistance levels are based on family income, number of individuals in the household and availability of funds. All clients are responsible for some portion of the fee. Should this amount still be a financial burden, easy payment plans are available. Please ask about this when you call.

Does my insurance cover my visits?
Since insurance coverage varies so much, please call the toll-free number on the back of your health insurance card and ask. It’s best to find out the following:

  • Does your insurance cover counseling?
  • How many sessions will it cover?
  • What is the co-pay per session?
  • What is the deductible?
  • What percentage of each session is covered by insurance?
  • Do I need pre-authorization?

Why do I have a balance if my insurance pays for my visits?
Insurance varies. The following are some possible reasons: you may have a co-pay, your insurance deductible may not have been met or your insurance may only cover a certain number of sessions leaving you responsible for the rest. Some insurance has a variable coverage. For example, they may cover 80% of the first 5 visits, but the next 10 visits may only be covered at 40%.

Are you a faith-based counseling center?
The Samaritan Counseling Center takes your faith and spiritual values very seriously. Each member of our staff is committed to a holistic approach to counseling that recognizes the mind, body and spirit.

Will the person I see preach to me or push religious views during the session?
We do not preach. However, if you wish, we can introduce or cover some basic Judeo-Christian values in the session. If you do not want to cover religion, no one will ask or pressure you into doing so.

How do I know your counselors are qualified?
All of our counselors are licensed and credentialed mental health professionals, including Psychologists, Licensed Professional Counselors, Marriage and Family Therapists, Social Workers and Pastoral Counselors.  See more about our therapists.

How do I know I can trust the Samaritan Center?
All of our counselors are licensed and credentialed mental health professionals, including Psychologists, Marriage and Family Therapists, Social Workers and Pastoral Counselors. Each has earned a masters level or PhD from an accredited university or college.

Second, the Center is accredited by the Samaritan Institute. This ensures that we maintain sound organizational structures, efficient management and administrative skills, high-quality clinical processes, appropriate financial and personnel practices, and professional accountability. On a four year cycle, Centers prepare an extensive self-study, undergo a two day on-site review by an Institute staff member or appointed Center director, and receive a written report on the findings.

Third, we have a legal responsibility under the HIPPA laws of the United States and the State of Indiana to keep your health information private. The privacy of your health information is very important to us and we want to do everything possible to protect that privacy. Part of our responsibility is to give you a written notice about our privacy practices. You may see a copy of that notice at http://www.sccsb.org/privacy.

Fourth, we have an excellent reputation for providing quality services. We encourage you to ask your clergyperson, physician, and friends about us.

What is the Samaritan Institute?
The Samaritan Institute, located in Denver, Colorado, is the international headquarters for a network of almost 100 professional counseling Centers located across the United States and in Tokyo, Japan.  It began in Elkhart, Indiana in 1972 when a physician, two parish pastors, and a seminary professor observed that by working together, ministers, therapists, and physicians were very effective in helping people with stress-related problems.  This team approach became the foundation of the Samaritan program which moved to Denver in July of 1983. The Samaritan Ministry is one of the largest providers of professional counseling in the United States.  There are 481 Samaritan Center offices in 389 cities in the United States and Japan.  This growth has been in direct response to the needs of congregations and communities.  It is also a tribute to the thousands of people who have realized the importance of having a local Center and who have made the Center a reality through faith and hard work.

Do you have a diverse counseling staff?
Yes. We have counselors of many different religious backgrounds. We have male and female counselors as well as counselors with diverse educational backgrounds. For individual qualifications and information, read more about our therapists.

Do you offer marriage or family counseling?
Yes, we have many qualified counselors to address individual, couple or family issues.

Do you have counselors on staff that work with children or adolescents?
Yes. Since children are so different at different ages, we have counselors that work with certain age groups. We have a counselor who works with school aged children, and we also have counselors that work with children/adolescents 13 years and up.

What if my dependent child is away at college out-of-town and needs counseling?
Your child can use one of our affiliate centers in that area. For assistance in locating a Samaritan Center, contact the Samaritan Institute.

How do I know that what I tell my counselor is confidential?
Licensed and credentialed mental health professionals are bound by Codes of Ethics through their licensing boards and state law. This prevents them from breaching the confidentiality of their clients. For more information on confidentiality, click here.

What if my counselor decides I need hospitalization?
Most clients will never need hospitalization for a mental health issue. Those that do will be referred to the appropriate agency by the counselor.

How do I know when I, a friend, or a loved one requires professional help?
Mental health problems may not be as easy to recognize as physical problems.  Should you or someone you care about wish to take a free and confidential screening tool for two very common problems, alcohol abuse or depression (please click a link to launch screening web site).  Keep in mind that these are screening tools only and are designed to help people seek face to face professional help when appropriate.  They are not diagnostic tools.  Please call the Center for more information or questions regarding these or other problem areas.

What help is there for people with Attention Deficit Disorder?
Here at the Samaritan Center we have therapists trained in various strategies that can assist someone with Attention Deficit Disorder.  One such strategy is something known as Interactive Metronome, which is a computer based training program that helps a client work on sequencing, timing and attention.  This procedure has been shown to assist someone with ADD do better at memory and attention and has shown positive results in terms of academic performance.  Our therapists are there to assist and help coach someone who has this diagnosis and we understand how frustrating it can be for a student or an adult who is creative and intelligent, but who may have difficulty in staying on track.

Are there treatment options for people with Post Traumatic Stress Disorder (PTSD?)
EMDR (Eye Movement Desensitization and Reprocessing) is a therapeutic technique discovered in 1987 by Francine Shapiro, PhD. Since then, it has been developed, used in therapy and extensively researched. EMDR is used to relieve the symptoms that often accompany trauma, including PTSD. Learn more about PTSD by reading our PTSD brochure (pdf).

We are here to help.